Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be new, unused, uninstalled, and in the same condition that you received it, with all original packaging, parts, accessories, manuals, and documentation. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@eversells.com. If your return is accepted, we will provide instructions on how and where to send your package. Returns may need to be sent to:

Sawtooth Parts Co.
9169 W State St #234
Garden City, ID 83714

Items sent back without first requesting and receiving return authorization will not be accepted.

Return Shipping

If you are returning an item because you ordered the wrong product, no longer want the product, or for another reason not caused by Sawtooth Parts Co., you are responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, contact us before returning it. We will review the issue and provide return instructions. When the return is the result of an error by Sawtooth Parts Co. or an eligible damaged or defective shipment, we will cover the applicable return shipping costs.

Original shipping charges are non-refundable unless the return resulted from an error by Sawtooth Parts Co.

Vehicle Fitment

Customers are responsible for confirming that a product is compatible with their vehicle before ordering. Products that have been installed, attempted to be installed, modified, or damaged during installation are not eligible for return unless the product is defective and otherwise eligible for return.

If you are unsure whether a product will fit your vehicle, please contact us before ordering.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including installed or used products, modified products, products missing original packaging or components, hazardous materials, flammable liquids or gases, gift cards, and products specifically identified as final sale or non-returnable.

Please contact us if you have questions about whether a specific product is eligible for return.

Exchanges

The fastest way to get a different product is to return the original item. Once the return is accepted, you can place a separate order for the replacement product.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at returns@eversells.com.